I’m happy with how my talk at the Open Help conference went this morning. I gave a talk about how Mozilla builds, fosters, and provides useful information to our documentation community. I enjoyed giving it, and the questions were good ones.
I saw a lot of note-taking and nodding heads, and the discussions over the rest of the day definitely gave me the sense that people appreciated my thoughts on documentation community-building and processes. I hope there will be video available at some point; certainly it was recorded.
Our documentation status pages and other ways we present data about tasks that need to be performed really got a lot of attention, and Florian’s graph of our contributor growth really opened some eyes — especially when I pointed to the sharp uptick since we deployed our in-house grown, open source, Kuma documentation platform.
Also, I think our development team will be pleased that I heard a lot of “I wish we were using Kuma for our docs” today, and at least one person saying they’re going to look at setting up to try building it themselves.
Three or four people said that if it were separated from the Mozilla-specific bits, they’d be pushing to switch to Kuma. That made me smile; hopefully they will still feel that way if/when we manage to ever make the platform separate from the MDN-specific parts.
I’m with my people here; it’s really wonderful to just talk about documentation tactics without all the other stuff. It’s a great feeling, especially when it seems you’re able to give your peers ideas to take home and try for themselves.
View my slides below, or download them as a PDF.