Apr 052006

Cable guys left after a couple of hours. They’ve grounded our cable line now, but there’s still a resistance problem on the line, which is causing cable modem dropouts and serious problems with our digital channels.

That also means that our brand new Charter DVR can’t sync up to grab channel and program guides, so I’m steering the TV blind.

Anyway, the cable guys are coming back tomorrow to finish the job — they need to find and fix the resistance problem, then possibly install an amplifier. There’s so much cable draped around our house due to its layout and where all the boxes and whatnot are, that there may be some serious signal loss.

They seem pretty confident that they’ll be able to get everything fixed tomorrow. I’m not holding my breath; I’ve had pretty much nothing but trouble with Charter. For example, about two years ago, I called them to get a billing adjustment because we had been getting the wrong cable modem speed for the amount we were paying. Derek, the support goon of the day, told me that it was obvious I was using multiple computers on the line, that nobody has more than one computer in their home, and therefore I was running a business on the cable modem connection, and he started spewing quite a number of threats about cutting me off or charging me hundreds of dollars.

Man, that really got me angry. I explained that I was paying for a DSL line at another location to run my servers off of, paying $175/mo for them, because I didn’t want to violate the terms of use of my home connection, and that he could basically stuff it. In the end, I had to fax them a copy of my latest invoice for that service. Never heard from Derek again. But my friends and I still wonder, any time any of us have any kind of problem with customer service, if Derek’s on the job.

Also discovered today that ReplayTV doesn’t support the serial connection to our cable box — I’d hoped to sling the Replay to another TV with that instead of having to use the IR blaster, which only marginally works. So I guess if we’re going to use the old ReplayTV still, it’s back to infrared. OTOH, this makes me more inclined to sell off the ReplayTV box. Assuming of course that the Charter DVR works out.

Twiddled the old ReplayTV so I could record Lost tonight. My wife’s out for a while tonight, so we’ll watch it when she gets home. Can’t wait to see what happens next!

 Posted by at 11:09 PM