Dec 072006

I’ve been offline for about three hours now. I tried to call their customer service (ha!) but on top of their horrible support they’ve added an obnoxious automated system that insists on making you jump through the hoops you used to be able to demand they not make you jump through (admittedly with varying degrees of success).

So let’s see. Take some of the worst Internet service in the country. Mix in the stupidest support people on earth. Then take lousy infrastructure, incompetent technicians, and a new automated support system designed for the sole purpose of preventing you from speaking to a real person. Nice.

On top of that, their system insists that my modem is fine, when any idiot can look at the fact that there are two solid lights and no blinking ones and see that it’s totally not connected to jack.

Ironically, the only reason I called was because they used to have a recording that would tell you about any known outages, and I wanted to see if this was a known problem. That recording appears to be gone now. If they’d had it there, I’d have been okay with this whole mess for now.

I just now as I was typing this got a call from my mother-in-law down the road. She’s having problems with hers too, so at least it’s not just us.

Still — Charter is completely worthless, and I’d like to use someone else — except there is no alternative in this town

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 Posted by at 12:14 AM

  One Response to “Charter strikes again”

  1. […] of this on Firefox and Thunderbird Help sites, but I just want to explain the philosophy. I found this comment on Eric Shepherd’s blog very interesting: “I tried to call their customer service (ha!) but on top of their horrible […]

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