Our Charter DVR box ceased to function yesterday evening. I called Charter and after about 45 minutes on the phone with them they set me up with a service call to have it replaced.
Next Tuesday. That’s six days, just to get a cable box replaced. Awesome.
If they had a local office, I could go in and swap it out, but they shut down the local office here, so there’s nowhere I can go, and I’m totally at their mercy.
I hate, hate, hate that company. With a depth of conviction you wouldn’t believe.